Question 1

How to get an Activation Code

Accepted Answer

If you need an activation code for one of your devices, you can quickly grab one.

Navigate to the "Displays" page on the Manager Dashboard. Then, find the device you need an activation code for and press "reset code." This will give you the activation code for that device.

Question 2

How to Set Up a New Display

Accepted Answer

You can download the GoTops app, dependent on the operating system of the device, at the following: Android - gotab.io/android/gotops Windows - gotab.io/windows/gotops Macbook- GoTab.io/mac/gotops IOS - Use the Apple store and search "GoTops" Step 1: On your Manager Dashboard, navigate to your Displays page then press +Add New Display System

Step 2: Choose the Display you are setting up and give it a name.

POS Setup Only: Choose either a Main Display or a Customer Facing Display. (Click here to learn what a customer facing display is).

Step 3: Once you have successfully set up a new display, you will see an activation code appear:

Step 4: Choose your device type:

Step 5: Input the activation code on your device:

If you need an activation code for an existing device, press "reset code" next t

Question 3

How do I get my printer to not print after I have fulfilled an order?

Accepted Answer

If you have fulfilled an order and your printer is printing the tickets for the fulfilled order, it is because your "auto-fulfillment" is on.

To turn off your auto fulfill, navigate to your KDS settings > scroll down and select print settings.

Make sure you have the "on fulfillment" printer set to "none."

Question 4

How to Create a Cash Account on the POS

Accepted Answer

Cash Accounts can be added to a POS at any time but must first be configured in the processors page.

Navigate to your settings on the POS > Processors > View Accounts > +add account

Select the display
Starting balance
Choose the station
Select the users who will have access to the cash account

Note: Users will need permission manage: ordering to access cash payments.

Question 5

Transferring tabs between staff members

Accepted Answer

How do I transfer a tab?

You can easily transfer any tab on the POS to another staff member.

To use this function navigate to more > transfer tabs > select the tab you are transferring

Then assign a new user.

Question 6

How to Set Up Easy Tab

Accepted Answer

Easy Tab can be configured by you as the operator or by a GoTab employee. Note: To use Easy Tab you must have a PAX Pro.

Download the GoTab app on the Pax from the Paxstore. (Purple icon)

Navigate to your Manager Dashboard on a computer, go to "Payment Terminal" page. Click the QR button under the associated payment terminal.

Navigate back to your payment terminal, and open the app on the PAX Device and choose CFD or POS.
Hit the scan button on the left of the Pax
Use the Pax scanner to scan the QR displayed on the manager dashboard.
(Optional) If using on a customer facing display, be sure one is selected in the POS Settings. Settings > Devices and Printers > Make sure a CFD is selected > Toggle on Promt Easy Tab on Preauth.

Easy Tab on Preauth: Automatically prompts for Easy Tab to appear on preauthorized tabs.

Keep Easy Tab Spot: Keeps the spot on the tab so guests won't be required to scan a QR.

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